Welcome to Rotipaani! These Terms and Conditions govern your use of our website and mobile applications (the "Platform"). By accessing or using our Platform, you agree to comply with and be bound by these Terms. If you do not agree with these terms, please do not use our services.

1. General

• These Terms and Conditions apply to all users, including shoppers, sellers, and any other person who accesses the Platform.
• We reserve the right to modify or update these terms at any time, and the updated version will be posted on this page.

2. Account Creation and Security

• To use certain features of the Platform, you may be required to create an account. You agree to provide accurate and up-to-date information during registration.
• You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
• Notify us immediately of any unauthorized use of your account.

3. Products and Services

• Rotipaani provides a marketplace for food, groceries, pharmaceuticals, and general shopping. We do not manufacture or guarantee the quality of the products offered by third-party sellers.
• We strive to provide accurate product descriptions, but we do not guarantee that the products are free of errors.
• Product availability may change, and we reserve the right to cancel or refuse any order.

4. Ordering and Payment

• All prices are listed in local currency and are subject to change without notice.
• You agree to pay all charges, including shipping fees and taxes, associated with your order.
• Payments must be made using the accepted payment methods, and you authorize us to charge your payment method for the total amount of your order.
• In case of failed payments, we may cancel your order.

5. Delivery and Shipping

• Delivery times vary depending on your location and the products ordered. While we strive for timely delivery, delays may occur.
• You agree to provide accurate shipping information to ensure successful delivery.
• Rotipaani is not liable for any damage or loss during transit by third-party delivery services.

6. Returns and Refunds

• We have a return and refund policy in place for faulty or damaged products. Returns or exchanges may only be accepted within a specified period after receiving the order.
• Non-returnable items include perishable goods, medicines, and personalized items.
• Refunds will be processed according to the payment method used.

7. User Conduct

• You agree not to use the Platform for any illegal or prohibited activities, including:
  • Fraudulent activities, spamming, or harming the reputation of Rotipaani or other users.
  • Uploading harmful or malicious content, such as viruses or spyware.
  • Violating the intellectual property rights of others.
• We reserve the right to suspend or terminate your account for any violation of these terms.

8. Intellectual Property

• All content on the Platform, including logos, graphics, images, text, and software, is the property of Rotipaani or its licensors and is protected by copyright laws.
• You may not reproduce, distribute, or create derivative works from the content without our express permission.

9. Limitation of Liability

• Rotipaani is not liable for any indirect, incidental, or consequential damages arising from your use of the Platform or your inability to access our services.
• We make no warranties or representations about the accuracy or completeness of the content on the Platform.

10. Governing Law and Dispute Resolution

• These Terms and Conditions are governed by the laws of Pakistan.
• Any disputes arising from these terms will be resolved through binding arbitration or in the courts of Faisalabad, Pakistan.

11. Privacy Policy

• Our Privacy Policy explains how we collect, use, and protect your personal information. By using our Platform, you consent to the practices outlined in the Privacy Policy.

12. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us at:
Email: support@rotipaani.com
Address: Kohinoor City, Faisalabad, Pakistan

By using the Rotipaani Platform, you agree to abide by these Terms and Conditions. Thank you for shopping with us!